Karen Condi, President
After many years of consulting and managing shared workspace properties, Karen saw the need to develop a call answering service specifically for shared workspace owners and operators. PROS (Professional Receptionist Outsourcing Services) was born in 2015. Karen also founded Workspace Strategies in 2006. With nearly 20 years of experience in the shared workspace industry, she has built the best team in the industry to execute unparalleled start-up, sales, marketing, finance, technology and operations activities with a complete understanding of the industry’s best practices to maximize revenues and drive profits.
Karen is a sought after thought leader and resource to the industry, regularly speaking at events for The Global Workspace Association (GWA), The Alliance Business Center Network (ABCN), Global Coworking Unconference (GCUC) and the Workspace Association of New York (WANY).
Under her leadership, Workspace Strategies specializes in start-up, turnkey development, management take-over and turn around projects across North America. The team has opened, acquired, developed, consulted on and/or managed 100’s of shared workspace properties throughout the United States.
Karen believes that relationships are the key to a successful business and is proud to have a long list of “raving fans”. Prior to founding Workspace Strategies, Karen served as a Regional Manager as well as Corporate Sales and Training Director for a nationally recognized shared workspace company.
Karen graduated from Eastern Kentucky University with a degree in Finance and Business Management and holds a KY Commercial Real Estate License.
Nikki Browning, Business Development Manager
Nikki joined Workspace Strategies in 2020 to oversee the daily operations of our PROS division. With over 10 years’ experience as an enthusiastic customer service professional, Nikki has developed an elevated set of communication skills that makes her a natural for this role.
Her talent for building and maintaining client relationships combined with keen organizational skills allow for effective delivery of the outstanding service our clients deserve. Nikki maintains the highest level of integrity and is dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization and the organizations we represent.
Ja-Ann Peterson, Vice President of Sales and Development
Ja Ann joined Workspace Strategies in 2013 to oversee the daily sales and operations in one of our managed locations. With 15 prior years of experience in the Asset Management industry, Ja Ann gained a vast degree of experience in management, sales, training and development, making for an easy transition to the shared workspace industry. Within a short period of taking on this role, she was able to exceed sales projections, while decreasing expenses which contributed a significant improvement to her centers bottom line. She also managed to improve staff and member morale at the same time. This location quickly became our highest profitable managed location. In 2016, she was promoted from General Manager of one location to VP of Sales and Development overall managed locations. Today, we are experiencing above 95% occupancy with strong profits in all of our managed locations due to Ja Ann’s keen ability to manage and execute.
With an “always say yes” attitude, Ja-Ann is constantly evolving her processes, and developing new ways to take care of the individual needs of each member while staying focused on the bottom line. Her infectious personality, attention to detail and creative insight makes her a natural for this ever-changing competitive industry.
Ja-Ann graduated from the University of Mississippi with a degree in Advertising.
Mary Ann Walthers, Systems Support Manager
With 20 years of experience in the shared workspace industry, Mary Ann has managed the operational systems and complete technology migration for multiple locations with the highest degree of expertise. She has been the project manager for various different VoIP platform installations over dozens of markets.
Prior to joining Workspace Strategies, Mary Ann oversaw all operational and technology systems for Rockefeller Group Business Centers. She was the first person in the industry to set up a dedicated call center catered to the shared workspace industry. Here, she was responsible for hiring and setting up all the technology, along with managing the call center which made her the perfect fit for our shared workspace industry-specific call center, PROS.
With Mary Ann’s proven management skills and keen attention to detail, Workspace Strategies is able to execute flawlessly on all technology and systems support tasks for the centers we manage as well as provide consulting support for many others. Mary Ann graduated from Marshall University with a degree in Business Management.
Jason Tiemeier, Director of Operations
With over 15 years of experience in the shared workspace industry, Jason has been responsible for sales, marketing and management of multiple locations across several markets for three nationally recognized shared workspace providers. Jason joined Workspace Strategies in 2017 to take on the responsibility of managing all aspects of marketing for the Company. Jason was then promoted from Marketing Manager to Director of Operations in 2020.
With an eager desire to stay informed in an ever-changing environment, Jason is constantly looking for new and innovative ways to promote and market the Company and the brands we manage. His positive attitude and willingness to go any length to execute, has made Jason a great fit for Workspace Strategies. Jason graduated from the University of Kentucky with a degree in Integrated Strategic Communications.
Emily Parker, Account Specialist
Emily is responsible for supporting the Accounting Manager with daily financial and accounting tasks. She assists with billing, payables, receivables and team member support. Bringing over 15 years of financial and accounting experience to the team, with vast experience in both accounts payable and accounts receivable, Emily joined Workspace Strategies in 2018. Emily exceeds in organization and attention to detail and always comes to work with a positive attitude. She believes you must enjoy what you are doing or it’s not worth doing at all. She loves numbers, enjoys helping people and thrives on getting the job done timely and accurately. Customer Service is one of her greatest assets.
Emily graduated from Cincinnati State College with a major in Accounting.
Stephanie Boardman, Marketing & Operations Specialist
With 9 years of combined experience in the customer service and hospitality industry, Stephanie is able to apply her knowledge and experience in operations, client relations, marketing, and training to the shared workspace industry.
Stephanie has a passion to consistently provide an unexpected level of service where even unspoken needs are met. Her drive for accuracy and attention to detail helps to ensure that even the smallest of details get noticed. In Stephanie’s new role, she will be managing all marketing strategies for the Company. She will be looking for creative and elevated ways to positively influence any and all goals within Workspace Strategies.