Karen Condi, President
After many years of consulting and managing shared workspace properties, Karen saw the need to develop a call answering service specifically for shared workspace owners and operators. PROS (Professional Receptionist Outsourcing Services) was born in 2015. Karen also founded Workspace Strategies in 2006. With nearly 20 years of experience in the shared workspace industry, she has built the best team in the industry to execute unparalleled start-up, sales, marketing, finance, technology and operations activities with a complete understanding of the industry’s best practices to maximize revenues and drive profits.
Karen is a sought after thought leader and resource to the industry, regularly speaking at events for The Global Workspace Association (GWA), The Alliance Business Center Network (ABCN), Global Coworking Unconference (GCUC) and the Workspace Association of New York (WANY).
Under her leadership, Workspace Strategies specializes in start-up, turnkey development, management take-over and turn around projects across North America. The team has opened, acquired, developed, consulted on and/or managed 100’s of shared workspace properties throughout the United States.
Karen believes that relationships are the key to a successful business and is proud to have a long list of “raving fans”. Prior to founding Workspace Strategies, Karen served as a Regional Manager as well as Corporate Sales and Training Director for a nationally recognized shared workspace company.
Karen graduated from Eastern Kentucky University with a degree in Finance and Business Management and holds a KY Commercial Real Estate License.
Ja-Ann Peterson, Vice President of Sales and Development
Ja Ann joined Workspace Strategies in 2013 to oversee the daily sales and operations in one of our managed locations. With 15 prior years of experience in the Asset Management industry, Ja Ann gained a vast degree of experience in management, sales, training and development, making for an easy transition to the shared workspace industry. Within a short period of taking on this role, she was able to exceed sales projections, while decreasing expenses which contributed a significant improvement to her centers bottom line. She also managed to improve staff and member morale at the same time. This location quickly became our highest profitable managed location. In 2016, she was promoted from General Manager of one location to VP of Sales and Development overall managed locations. Today, we are experiencing above 95% occupancy with strong profits in all of our managed locations due to Ja Ann’s keen ability to manage and execute.
With an “always say yes” attitude, Ja-Ann is constantly evolving her processes, and developing new ways to take care of the individual needs of each member while staying focused on the bottom line. Her infectious personality, attention to detail and creative insight makes her a natural for this ever-changing competitive industry.
Ja-Ann graduated from the University of Mississippi with a degree in Advertising.
Mary Ann Walthers, Systems Support Manager
With 20 years of experience in the shared workspace industry, Mary Ann has managed the operational systems and complete technology migration for multiple locations with the highest degree of expertise. She has been the project manager for various different VoIP platform installations over dozens of markets.
Prior to joining Workspace Strategies, Mary Ann oversaw all operational and technology systems for Rockefeller Group Business Centers. She was the first person in the industry to set up a dedicated call center catered to the shared workspace industry. Here, she was responsible for hiring and setting up all the technology, along with managing the call center which made her the perfect fit for our shared workspace industry-specific call center, PROS.
With Mary Ann’s proven management skills and keen attention to detail, Workspace Strategies is able to execute flawlessly on all technology and systems support tasks for the centers we manage as well as provide consulting support for many others. Mary Ann graduated from Marshall University with a degree in Business Management.
Jason Tiemeier, Director of Operations
With over 15 years of experience in the shared workspace industry, Jason has been responsible for sales, marketing and management of multiple locations across several markets for three nationally recognized shared workspace providers. Jason joined Workspace Strategies in 2017 to take on the responsibility of managing all aspects of marketing for the Company.
In 2020, Jason was promoted to Director of Operations. Jason focuses on the overall growth and management of the company’s employee recruiting and retention program. His positive attitude and willingness to go any length to execute, has made Jason a great fit for Workspace Strategies.
Jason graduated from the University of Kentucky with a degree in Integrated Strategic Communications.
Sandi Anderson, Accounting Assistant
Sandi serves as the Accounting Assistant at Workspace Strategies. With over 20 years in the shared workspace industry, she brings a diverse toolkit to the team including skills such as training and customer relationship management.
During her time in the industry, she has been involved with the opening, training, and operations of more than 80 shared workspace locations nationwide. Sandi previously served as operations coordinator for a national serviced office provider which had been acquired by an industry leader.
Sandi’s industry knowledge, attention to detail, and eager-to-help attitude make her a valuable asset to not only our team in Accounting but also the Workspace Strategies team as a whole.
Baylee Lanter, Corporate Office Manager
Baylee Lanter brings a dynamic energy to her role as the Corporate Office Manager at Workspace Strategies, a position she was promoted to in December 2024. Having obtained her bachelor’s degree in business administration from Eastern Kentucky University in 2022, and her master’s degree in the MBA program in 2023. Baylee’s background as a student-athlete has equipped her with the knowledge and experience needed to excel as a team player and thrive under pressure, showcasing her remarkable leadership abilities.
With over six years of prior experience in the hospitality industry, she has honed her problem-solving, and communication skills to perfection. This diverse background, along with her marketing expertise, allows her to oversee office operations with efficiency and precision. With her dynamic skill set and unwavering dedication, Baylee plays a vital role in ensuring the success of Workspace Strategies’ corporate office.
Kelley Massey, Accounting Specialist
Kelly Massey, Accounting Specialist at Workspace Strategies, bringing over 30 years of experience in the accounting field. Her extensive career has encompassed a wide range of roles, including billing specialist, office manager, as well as a variety of positions that have equipped her with a deep and versatile understanding of financial and administrative operations.
Throughout her three-decade tenure in the medical sector, Kelly has developed a robust skill set in billing processes, accounts payable, financial management, and office administration. Most recently, she dedicated five years to managing accounts payable for a hospice organization, where she demonstrated exceptional proficiency in handling complex financial transactions with accuracy and sensitivity. Her ability to navigate the intricacies of medical billing and financial operations has consistently contributed to the efficiency and reliability of the organizations she has been part of.
Kelly’s diverse background also includes significant experience in office management, where she honed her organizational skills, attention to detail, and ability to streamline processes to enhance operational effectiveness. Her comprehensive knowledge of financial systems and her proactive approach to problem-solving make her an invaluable asset to the Workspace Strategies accounting team.
Beyond her professional expertise, Kelly is passionate about outdoor activities. She enjoys camping, boating, and thrifting, hobbies that reflect her adventurous spirit and her appreciation for nature and sustainability. These interests not only provide her with a well-rounded personal life but also contribute to her ability to bring a balanced and positive perspective to her work environment.
Kelly Massey’s extensive industry knowledge, dedication to excellence, and personable nature make her a standout member of the Workspace Strategies team. Her commitment to supporting the financial health of our organization and her collaborative approach enhance our team’s capabilities and contribute to our mission of providing exceptional workspace solutions.
Alli Condi, Operations Intern
Alli serves as the Operation Intern for our corporate team at Workspace Strategies. She is currently in her senior year of high school at Frederick Douglass. Upon graduation, Alli plans on attending an SEC school to continue her cheerleading career while pursuing a business degree with a concentration in marketing. Through her time as a student-athlete, she has gained knowledge and experience of what it takes to be a part of a team and perform under pressure.
Alli is a very organized, hard-working leader, bringing an important aspect to our team and giving her a very bright future. Working at Workspace Strategies has allowed her to develop an understanding and practice of the business world. The focus of her internship is to allow Alli to discover what she wants to do in the future.
Professional Receptionist Outsourcing Services (PROS Team)
Miasha Madison Kassiah Israel